Return policy

Returns

We understand that sometimes a product may not meet your needs. That's why we offer a 7-day return window for a refund, provided the item is unused and in perfect condition. There is no restocking fee, but you will be responsible for the return shipping costs. To receive a refund, please contact us for return instructions before sending the item back.

Exchange

Start your return or exchange process by contacting us via our contact page or directly at zaviyaa.store@gmail.com Our dedicated team will guide you through the necessary steps.

Defected
If you find your order is defective you need to contact us with photos of the product (no need to return the item) we will immediately send out a new product.

Not as described or wrong product
If you find your order is defective you need to contact us with photos of the product we will provide a return shipping label once it’s tracking we will ship a new product immediately.

Change of mind: Change of Mind is not acceptable. No Any return Or Refund will Process.

Please Note! color or texture may be different from photo as each product is natural and handmade,

Cancel order
we usually ship immediately the orders
Therefore if you wish to cancel your order please contact us immediately will send a request by the processing department but we can't guarantee however you can always return the order once you received.

* All refunds will be issued after receiving the returned product and inspected it may take up to 7 business to reflect in to your bank account

We really try hard to make our customers satisfied

HAPPY SHOPPING!